Is there a refund policy in the Philippines?

What is RA 7394 in the Philippines?

The Philippine government adopted RA 7394 (Consumer Act of the Philippines of 1991) as the legal basis for consumer protection in the country. The law embodies the state policy on the protection of consumers and establishes standards of conduct for business and industry in the country.

Are you entitled to a refund by law?

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. … You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Is it illegal to not give a refund?

A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.

Can I return an item because I changed my mind Philippines?

A: Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service. … A: No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind.

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Can you return a phone if you don’t like it Philippines?

Simply put, no, and that’s according to the Consumer Act of the Philippines. You have every right to return defective goods, exchange for another product, or get your money back.

What is Republic No 9211?

Republic Act No. 9211, also known as the Tobacco Regulation Act of 2003, is an omnibus law regulating smoking in public places, tobacco advertising, promotion and sponsorship, and sales restrictions, among other requirements.

What is RA 7394 all about?

RA 7394 aims to protect consumers against hazards to health and safety, protect consumers against deceptive, unfair and unconscionable sales acts and practices, provide information and education to facilitate sound choice and the proper exercise of rights by the consumers, provide adequate rights and means of redress, …

What is RA 8504 all about?

An act promulgating policies and prescribing measures for the prevention and control of HIV/AIDS in the Philippines, instituting a nationwide HIV/AIDS information and educational program, establishing a comprehensive HIV/AIDS monitoring system, strengthening the Philippine National Aids Council, and for other purposes.

In what circumstances can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund.

What can I do if a company refuses to refund my money?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.
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